Bill payment date change

[SLM4]

I have made a bit of a mess with my payment. I joined late November on a Black Friday special expecting a bill on 28 December. Payment was rejected today as not expected until 28. What now?

[Dazzasky]

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@SLM4 wrote:

I have made a bit of a mess with my payment. I joined late November on a Black Friday special expecting a bill on 28 December. Payment was rejected today as not expected until 28. What now?

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You need to contact Sky directly and sort out the payment otherwise you service will be suspended @SLM4 

[SLM4]

Ok. Tks. They will do a direct debit in 10 days. Got some grace. My bill is marked as paid and has been as such since I subscribed. Little confused!

[mikealanr]

Hi @SLM4 

Sky generate a bill 3 days after activation:

Your first bill

Billing starts: Once your services are activated

First payment due date: 3 days after activation

Payment amount: TV subscription (a month in advance) + TV credit agreement (monthly repayment, if you’re paying for a Sky Glass TV in monthly instalments)

For example, if you ordered on the 10 March and activated on the 15 March, your first bill payment will be taken on the 18 March. This payment covers the period from 15 March to 14 April, which includes a month in advance.

Your first payment might be collected slightly later if the date falls on a weekend or Bank Holiday, or if you're paying by Direct Debit.

Important: Just so you know, if you don’t activate within 21 days of delivery, we’ll activate it automatically and your billing will start.

https://www.sky.com/help/articles/bills-and-payments-sky-glass-first-bill

They will try again in 10 days: https://www.sky.com/help/articles/missed-payments-sky-glass

MikeAlanR

[SLM4]

Thank you. This clears up the confusion.

[andrrwsmith]

We will be paying our bill of £119.? on 20th December my wife and I are both disabled and have mental health problems and are confused as to why our bill is so high

[mikealanr]

Hi @andrrwsmith 

We are fellow customers on the forum, and don't know what you subscribe to etc. you will need to call Sky for assistance. 

If you are unable to speak with customer services, Sky have a dedicated accessibility team see: https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

MikeAlanR