Discussion topic: Banner pictures blank
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Message posted on 05 May 2026 07:13 PM
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Banner pictures blank
When pressing the home button on the controller, you get taken to the menu/tv guide screen which has multiple boxes with one showing what's on TV at the moment along a strap line as well as other channels. Every single day after an hour or so use, the main remote control highlight box goes blank yet the other boxes are still showing a picture. Wherever you move along or down, that section stays blank and the only way to clear it is to do a reset then the picture comes back. I have done this many times over the past month or so and even checked with the broadband supplier who tell me everything is ok with my connection. This happens on the pick as well which is why I thought it could be a broadband issue but my speed is over 50mbps when this annoying issue occurs. It also says no WiFi connection when first turned on despite the WiFi option being turned off as I have an Ethernet cable. I am very frustrated with this problem and fed up with resetting it, powering off the tv and broadband etc etc which only work for an hour each time then for the picture box to go blank. Any ideas for this are most welcome.
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All Replies
Message posted on 06 May 2026 09:26 AM
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Re: Banner pictures blank
Hi there @Mstanners, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
Message posted on 06 May 2026 11:07 PM
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Re: Banner pictures blank
I received my three Sky Stream pucks today and set them up using one WiFi and two Ethernet connections. However, all three have this issue. I’ve already restarted the boxes several times but they’ve only been up and running for less than 12 hours.
Message posted on 06 May 2026 11:48 PM
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Re: Banner pictures blank
It seems like this is a recognised problem with the latest software as discussed in this thread.
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