BBC iplayer

[PeeBeehy]

For House of Dragon I have the option for UHD and HD, no HDR

[Padam_Padam]

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@PeeBeehy wrote:

For House of Dragon I have the option for UHD and HD, no HDR

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Therein lies the problem. The puck is not detecting that your TV is HLG HDR compatible. 

[PeeBeehy]

But on the Netflix app (via the puck)  HDR is on, so what does this mean?

[Padam_Padam]

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@PeeBeehy wrote:

But on the Netflix app (via the puck)  HDR is on, so what does this mean?

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Netflix uses HDR10, not HLG. 

[Exiled-in-HH]

Netflix doesn't use HLG?

[Padam_Padam]

@PeeBeehy 

Check the HDMI settings on your TV. 

Make sure the HDMI Auto setting in the Setup menu is set to Mode 2.

Make sure the HDMI HDR setting is turned On.

[PeeBeehy]

I've checked the specs and my TV supports HLG (supposedly) so why is the puck not recognising this?

[Padam_Padam]

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@PeeBeehy wrote:

I've checked the specs and my TV supports HLG (supposedly) so why is the puck not recognising this?

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After you've checked the HDMI settings in my post above yours, reboot both the puck and the TV to re-engage the HDMI handshake - turn both off at the wall for a minute, then power back on. See if that fixes it. 

[PeeBeehy]

I've checked all those setting on the TV, they are set as you suggest and rebooted etc, but still not working...

PB 

[Padam_Padam]

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@PeeBeehy wrote:

I've checked all those setting on the TV, they are set as you suggest and rebooted etc, but still not working...

PB 

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Not sure what else to suggest then I'm afraid. I have a more recent Panasonic model of TV and my puck worked fine with those HDMI settings and gave HLG HDR without issue.

Have you checked the firmware of the TV is up to date? It may be that it can only produce HLG HDR from the on-board apps and not via HDMI attached devices. 

[PeeBeehy]

Oh well, thanks for the advice - if I want UHD for iPlayer I guess I'll just have to go via the TV app...

PB

[Dazzasky]

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@lettice wrote:

I see above, you mention you can play Uhd in Sky cinema content.

So, basically that proves you are connecting the puck by HLG ok.

Do a voice search for 'uhd' and select something from Sky Atlantic, like The Tattooist or House of the Dragon.

The episode will show UHD and HDR under  the title if you have HLG for the puck set correctly.

Play one of those and see if it plays out the hdr version.

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Not necessarily, it just means they can view UHD content which is not the same as HLG. 

[PeeBeehy]

I'm just wondering if the pass through via the soundbar could be causing the loss of HLG?

[Dazzasky]

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@PeeBeehy wrote:

I've checked the specs and my TV supports HLG (supposedly) so why is the puck not recognising this?

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Being a 2016 model, the tv probably supports HLG for internal apps only and not over hdmi hence why you can only view UHD content without HDR/HLG via Sky Stream. 

[TimmyBGood]

@PeeBeehy 

As @Dazzasky indicates, 2016 is very early for HDR adoption: the first standard was only ratified in that year, which is why the original Sky Q boxes don't do HDR at all.  It would be very likely a television released then is going to be limited in what it can do.