Auto Audio Mode doesn’t work

[Andy_Hardy]

We've had the Sky Stream Puck for a week or so when suddenly we had distorted audio. I called support and they said "must be the network" and muttered something about latency.

Coincidentally, I had a new fibre broadband connection coming by next day - but once that was installed (great speed / latency less than 7ms to London), the problem remained.

I have now found the problem: I found a menu setting on the Sky Puck: if set to Auto the audio is distorted most of the time.  If set to anything else (Dolby +, Dolby, PCM) it seems OK.  If set to pass through it sometimes is / isn't ok.

Any ideas why this might be the case..?

thanks!

Andy

[Andy_Hardy]

Sad not to get any feedback 😞

[Mister_Dalek]

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@Andy_Hardy wrote:

Sad not to get any feedback 😞

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I think that's partly because the pucks can be so random in how they function for different customers. 
With everyone using different brands of TV, soundbar, AVR, etc, it's very hard for a mass produced, cheaply made device such as the Stream puck to operate consistently. 
Some customers allegedly have a flawless Sky Stream experience. Other customers have an adequate experience. Other customers have a terrible experience. 

[Exiled-in-HH]

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@Andy_Hardy wrote:

Sad not to get any feedback 😞

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It woul£ be a good idea to report your experience to Sky😉

[Andy_Hardy]

What's the best way to do that?

[kdp99 · Accepted solution]

Auto is not very clever and pass through is not pass through (output is NOT independant of receiving device), I set mine to Dolby D + and all was well.

[Andy_Hardy]

Super helpful @kdp99 - thanks for your feedback!

[Exiled-in-HH]

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@Andy_Hardy wrote:

What's the best way to do that?

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Via the Complaints or Contact links at the bottom of this page of the Community Website😊