Aspect ratio on certain programmes

[Floradora1]

I'm trying to watch revival on sky max playback. Aspect ratio is off on 2 separate TVs and pucks despite TV settings being fine on both.  There are no problems with any other programmes.  

Managed to watch episode 1 fine. It started with episode 2. 

[CoffeeDrinker]

@Floradora1 Might be worth contacting viewer relations to let them know. I routinely record Alfred Hitchcock Presents on Sky Arts. Most episodes are fine (correctly in the 1.33:1 aspect ratio, black bars either side). A handful of episodes have the black bars either side and then the entire image shrunk within a letterbox black bars top and bottom, meaning the 1.33:1 picture is surrounded on all four side by black bars.

[Fothergill1 · Accepted solution]

Hi @Floradora1 this issue has been reported in another thread.  It is a broadcast problem and is not a fault at your end (I also have the problem).

If your report the issue to Viewer relations at viewerR@sky.uk giving them as much information as possible they will investigate.