Apps

[Mary116]

Why can't I get on any of my apps

[caesarome]

@Mary116 

What device, Sky Glass, Q or Stream and what is happening ?

[Annie+UK]

You going to need to supply more info 😞

[Mary116]

I have sky steam 

[caesarome]

I have moved this to the Sky Stream forum on here for you.

[Ellie_TV]

@Mary116 

Try giving your Stream puck a reboot. The easiest way to do this is just to turn it off at the wall socket for a minute or two, then switch it back on and wait for it to restart. Then try and see if the apps will work. 

[lettice · Accepted solution]

Would suggest first trying a restart of your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

If this still does not resolve your missing apps, try an apps refresh;

1. Press Home on your Sky remote, then select Settings
2. Press System management then Resets and updates and finally Refresh apps.
3. You'll see a message that says, 'Your apps are being refreshed'.
4. Press Dismiss to return to normal viewing.

The refresh can take 24 hours to complete.