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Discussion topic: Apple TV & Disney + not loading

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This message was authored by: lorraines2508

Message posted on ‎06 Feb 2024 04:33 PM

Apple TV & Disney + not loading

hi there for the last week Apple plus TV and Disney+ have not been loading onto sky stream. I've refreshed the apps and waited for 24 hours. Rebooted the puck and they're still not working. Any advice would be gratefully received

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith

Message posted on ‎06 Feb 2024 04:39 PM

Re: Apple TV & Disney + not loading

Posted by a Superuser, not a Sky employee. Find out more

Hi @lorraines2508 what are you actually seeing when opening the Apple TV and Disney apps on the stream puck?

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: lorraines2508

Message posted on ‎06 Feb 2024 05:38 PM

Re: Apple TV & Disney + not loading

Hi Mark, , when I try to watch either Apple TV or Disney + everything looks fine I can select the film/program it starts to load then the screen goes black and I get the message 'no signal being received' I then have to unplug the puck - plug it back in jut to get the tv on

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Message posted on ‎06 Feb 2024 07:48 PM

Re: Apple TV & Disney + not loading

Posted by a Superuser, not a Sky employee. Find out more

@lorraines2508 

I have escalated your post to the online sky support team ... please look out for a chat bubble icon to begin the support 

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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Avatar for Tom-W19
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This message was authored by: Tom-W19

Message posted on ‎07 Feb 2024 08:25 AM

Re: Apple TV & Disney + not loading

Thanks for escalating. We've sent an invite to @lorraines2508.

Thanks
Tom
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