Apparently I do not have a subscription

[GeoffM5]

I am a relative newcomer to Sky using sky Stream since December 2023.
I want to report a problem but Sky needs me to authenticate...
When I login, I always receive the message...

You've logged in using your Sky iD to 6xxxxxxxxxxx on 10/03/2024 at 11:10, but it looks like there's not an active subscription yet on this account.

Well, that is good, because if I stop paying for a poor service, I have no contract!!!

[Mr+Flibbles+86]

Hi there @GeoffM5, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[GeoffM5]

Thank you VERY much... 

[GeoffM5]

Just had a chat with a Sky expert..
Cannot fault the service!

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.