0

Discussion topic: Animal Planet really bad lip sync problems

Reply
This message was authored by: Veii

Animal Planet really bad lip sync problems

Hi. Is anyone else having really bad lip sync issues on the Animal Planet channel 140? It takes anything from 1 minute to 5 minutes to become unwatchable for me. 

 

Changing channel away and back again resets it but it comes straight back pretty quickly. 

 

None of the other channels on Sky or Sky Cinema seem to be doing it. 

Reply

All Replies

Avatar for Veii
Level 2 icon
Topic Author
This message was authored by: Veii

Re: Animal Planet really bad lip sync problems

It is still doing it weeks later.  I haven't noticed it on any other channels, not even other Discovery owned channels, it just seems to be the Animal Planet channel. 

This message was authored by: Nigel80

Re: Animal Planet really bad lip sync problems

We having the same issues. I find rewinding a few seconds syncs it back, but that only lasts a up to 6 or so minutes before it's out again. 

This message was authored by: mikealanr

Re: Animal Planet really bad lip sync problems

Posted by a Superuser, not a Sky employee. Find out more

Hi @Veii & @Nigel80 

 

This is a known issue. See this thread on the forum: https://helpforum.sky.com/t5/Sky-Stream/Lip-Sync-issues-Sky-Stream/td-p/4607728

 

Sky have created a form fir us to complete to assist them in pinpointing the issue. You can complete this here: https://forms.office.com/e/6CvrKz5R3a

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Reply