I'll leave.
My background is owning a telecom & IT provider. My fibre broadband is provided by Openreach but billed by Sky, I have numerous alternative provider options and I'm not driven by price, I want reliability and customer service.
The technical support staff I've encountered at Sky have actually been excellent and seem to have been genuinely trying to help, but they are obviously beholden to the "computer says no" department in the background, who I can't talk to directly.
Without exception all of them have agreed that the reasons provided for refusing me an exception by the anti fraud dictators, are pedantic at best.
I'll obviously have to ditch my Sky Glass device, but that constantly fails to wake from standby anyway and requires restarting, so that will not really be an issue, Frankly I'll be glad to see it gone.
My first few months of using the Sky pucks were also a nightmare, one puck was eventually replaced, and it took me to find the solution for continual sound and picture outages which ironically involved moving the device onto my non Sky WiFi network because their WiFi wouldn't provide decent signal albeit the router was 20 ft away through a single brick wall.
i subsequently extended the Ethernet cable that connected the Sky router to the Openreach fibre termination and moved their router slightly and achieved a better signal and moved that puck back onto the Sky WiFi as the signal is slightly better than my own .
But then they started sending me the "stop using your device at a different location" demands again.
The second puck I have installed on the third floor of my property is also hardly used, also ironic because this is the device they insist is being used at another property !
The first time I received the letter I spoke to tech support and they reversed the charge, it's been the subsequent three attempts to resolve the issue that have been continually rejected.
My Sky glass has actually got direct line of sight to the Sky router so gets a much better
signal from the Sky router than my Amplifi network, hence I've kept it running on their WiFi connection.
My previous experience with Sky was
using a dish, which apart from the occasional weather related incidents was largely trouble free.
i then moved to BT and later to Virgin when they extended their fibre network onto the Openreach poles running past my previous property.
BT and Virgin experiences were generally
positive during their tenure , my Virgin Gigabit fibre speeds were outstanding.
Virgins service does subsequently seem to have been destroyed by their merger/tie up
with 02/Telefonica. Sadly my view of Sky is now on a par with my view of Telefonica.
