With the help of the tech support staff, we gathered extensive photos and screen shots to satisfy the back office that I was connecting one or more of my Sky devices on an alternative internal network to the their Sky broadband router/wifi hub.
My internal data network is complex for good reasons, I have a large multi story property with additional garden rooms and a remote double story brick built garage.
I use an Amplifi meshed WiFi network box with 3 additional wifi mesh points (1 on each floor) connected to the Sky broadband via Ethernet.
The Amplifi unit then uses an Ethernet over power unit to extend that network into my garden rooms where I have another Amplifi WiFi hub which is then connected using Ethernet to a point to point external wireless link which extends the network to my garages, and another Ethernet connection then feeds another WiFi mesh point to give me network coverage in my garages.
We provided photos of several of the mesh points, the Amplifi main box (including MAC addresses) Screen shots of the various TV's showing serial numbers and WiFi network details (they specifically request this)
All of these were taken and uploaded during a single support call session so that they can assure themselves that the devices are all in the same property.
Given the massive volume of dodgy Android smart sticks being used in the UK, which give access to watch all the Sky sports, movies etc for free, I feel that Sky is chasing the wrong people, possibly to deflect attention from that bigger problem.
The dodgy stick providers may have insider help to keep their servers connected to those Sky channels, possible taking or making large sums as a result.
Deflecting attention away from that activity, and chasing the odd user who has a complicated network setup could be a useful cover to that bigger, more damaging, revenue loss problem.
