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Discussion topic: Activate my device

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Avatar for DW66
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This message was authored by: DW66

Message posted on ‎26 Jan 2024 02:41 PM

Activate my device

I had my sky broadband and stream to activated today. When setting up my stream TV I follow the on line instructions but it continually states cannot link to your account. I have two stream pucks.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎26 Jan 2024 07:19 PM

Re: Activate my device

Posted by a Superuser, not a Sky employee. Find out more

Hi @DW66 

 

https://www.sky.com/help/articles/setting-up-sky-glass-linking-unsuccessful

 

According to that article try turning your Puck off at the wall and trying again. If that doesn't work you will need to contact Sky customer services. We are all fellow subscribers here.

 

MikeAlanR

 

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for Exiled-in-HH
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This message was authored by: Exiled-in-HH

Message posted on ‎27 Jan 2024 06:54 AM

Re: Activate my device

Some community guidance...

 

https://helpforum.sky.com/t5/About-Sky-Community/ct-p/Members

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