Discussion topic: Account start
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Message posted on 03 Feb 2024 03:22 PM
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Account start
My sky stream has arrived without prior notification from DPD. I wanted to delay delivery and the start of my billing period, which I was told I could do by the sales team when I purchased the package
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Message posted on 03 Feb 2024 03:32 PM - last edited: 03 Feb 2024 03:35 PM
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Re: Account start
@John6D what the agent was correct with a caveat You only have 14 days from delivery to activate the device and subscription yourself, if you don't do it within this time period sky will activate it automatically and start charging from the date of activation , you cannot delay it any longer beyond this unless you cancel and return then re order when you ready to activate as soon as it arrives
Message posted on 03 Feb 2024 03:41 PM
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Re: Account start
@John6D Pucks are normally delivered next day as stated here https://www.sky.com/help/home/sky-tv/sky-tv-stream/delivery-and-returns-sky-stream/delivery-sky-stre...
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 03 Feb 2024 04:18 PM
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Re: Account start
This makes sense. Basically I was told I'd get a text from DPD and there would be a link at the bottom to delay the delivery up to two weeks therefore pushing back the start of my contract...
Thanks for clearing that up for me
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