iPad not showing purchases from sky store

[Ants+H]

I am Unable to see or download purchased sky store films, only able to watch them when connected to my sky q and they're in my recents. I want to download to my iPad but they aren't available to do so.

[caesarome]

Try installing and logging into the Sky Store app as this show allow you to view and watch your purchases.

[Ants+H]

I can watch or download only certain shows in my recordings, can't download purchases. And It's saying I've reached my maximum devices even though it's now in my devices. 

[caesarome]

Is it the Sky Store app that is returning that message as it isn't clear what you are doing or what app you are using ?

[Ants+H]

Sky store app shows all my purchases, but can't download or watch. Sky go connects to sky q but only shows purchases that are in my recent recordings. And will stream through that, but not download. All other purchases are not shown. 

[caesarome]

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@Ants+H wrote:

Sky store app shows all my purchases, but can't download or watch. 

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What happens when you select one to watch ?

[Ants+H]

Device Limit Reached

You've reached your device limit. You can make 1 more change this month.

To download on this device you need to delete one of your registered devices.

Go to skystore.com/myaccount.

[caesarome]

How many devices do you have the Sky Store app installed on ?

[Ants+H]

An X-Box an iPhone and the iPad. I can download onto the phone but not the iPad. I've tried deleting the apps and setting them up again. Only the iPhone and Xbox work. I can't download anything onto the iPad. 

[caesarome]

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@Ants+H wrote:

An X-Box an iPhone and the iPad.

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That could be your issue as I *think* you can only add one device per month.

[Exiled-in-HH]

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@Ants+H wrote:

Device Limit Reached

You've reached your device limit. You can make 1 more change this month.

To download on this device you need to delete one of your registered devices.

Go to skystore.com/myaccount.

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Did you log in to Skystore.com and check you device list?

[Ants+H]

It's literally in my list, but not working fully!! 🙄🤷‍♂️🤦🏻‍♂️

[Exiled-in-HH]

I had an issue in the past where I had to remove my allocated devices and then add them back over subsequent months🙁

The Sky Store softwares is showing its age and needs a total rewrite ... it is ridiculous how few devices it is available on ... and no general UHD/HDR support across all devices😟

[Ants+H]

I had to get in touch with Sky for this one eventually, as there are two places where there's a device list. And I was trying to add my iPad to the wrong list apparently. Sorted anyway, but it's a few months ago now so I can't remember where the two lists are exactly... 🤔🙄🤣