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Discussion topic: iPad not showing purchases from sky store

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This message was authored by Ants+H This message was authored by: Ants+H

iPad not showing purchases from sky store

I am Unable to see or download purchased sky store films, only able to watch them when connected to my sky q and they're in my recents. I want to download to my iPad but they aren't available to do so.

AH
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This message was authored by caesarome This message was authored by: caesarome

Re: iPad not showing purchases from sky store

Posted by a Superuser, not a Sky employee. Find out more

Try installing and logging into the Sky Store app as this show allow you to view and watch your purchases.

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Ants+H
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This message was authored by Ants+H This message was authored by: Ants+H

Re: iPad not showing purchases from sky store

I can watch or download only certain shows in my recordings, can't download purchases. And It's saying I've reached my maximum devices even though it's now in my devices. 

AH
This message was authored by caesarome This message was authored by: caesarome

Re: iPad not showing purchases from sky store

Posted by a Superuser, not a Sky employee. Find out more

Is it the Sky Store app that is returning that message as it isn't clear what you are doing or what app you are using ?

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Ants+H
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This message was authored by Ants+H This message was authored by: Ants+H

Re: iPad not showing purchases from sky store

Sky store app shows all my purchases, but can't download or watch. Sky go connects to sky q but only shows purchases that are in my recent recordings. And will stream through that, but not download. All other purchases are not shown. 

AH
This message was authored by caesarome This message was authored by: caesarome

Re: iPad not showing purchases from sky store

Posted by a Superuser, not a Sky employee. Find out more

@Ants+H wrote:

Sky store app shows all my purchases, but can't download or watch. 


What happens when you select one to watch ?

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Ants+H
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This message was authored by Ants+H This message was authored by: Ants+H

Re: iPad not showing purchases from sky store

Device Limit Reached

You've reached your device limit. You can make 1 more change this month.

To download on this device you need to delete one of your registered devices.

Go to skystore.com/myaccount.

AH
This message was authored by caesarome This message was authored by: caesarome

Re: iPad not showing purchases from sky store

Posted by a Superuser, not a Sky employee. Find out more

How many devices do you have the Sky Store app installed on ?

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Ants+H
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This message was authored by Ants+H This message was authored by: Ants+H

Re: iPad not showing purchases from sky store

An X-Box an iPhone and the iPad. I can download onto the phone but not the iPad. I've tried deleting the apps and setting them up again. Only the iPhone and Xbox work. I can't download anything onto the iPad. 

AH
This message was authored by caesarome This message was authored by: caesarome

Re: iPad not showing purchases from sky store

Posted by a Superuser, not a Sky employee. Find out more

@Ants+H wrote:

An X-Box an iPhone and the iPad.


That could be your issue as I *think* you can only add one device per month.

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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: iPad not showing purchases from sky store


@Ants+H wrote:

Device Limit Reached

You've reached your device limit. You can make 1 more change this month.

To download on this device you need to delete one of your registered devices.

Go to skystore.com/myaccount.


Did you log in to Skystore.com and check you device list?

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Ants+H
Topic Author
This message was authored by Ants+H This message was authored by: Ants+H

Re: iPad not showing purchases from sky store

It's literally in my list, but not working fully!! 🙄🤷‍♂️🤦🏻‍♂️

AH
This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: iPad not showing purchases from sky store

I had an issue in the past where I had to remove my allocated devices and then add them back over subsequent months🙁

 

The Sky Store softwares is showing its age and needs a total rewrite ... it is ridiculous how few devices it is available on ... and no general UHD/HDR support across all devices😟

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Ants+H
Topic Author
This message was authored by Ants+H This message was authored by: Ants+H

Re: iPad not showing purchases from sky store

I had to get in touch with Sky for this one eventually, as there are two places where there's a device list. And I was trying to add my iPad to the wrong list apparently. Sorted anyway, but it's a few months ago now so I can't remember where the two lists are exactly... 🤔🙄🤣

AH
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