future bill wrong

[Rachel3010]

I received a VIP for a buy & keep movie but this has been charged to my account even though I have an email indicated it was free as part of my VIP rewards?

[PandJ2020]

Such 'free' offers display the price of the movie as £0.00 when you purchase.

If it said something else then you have purchased it...

[Rachel3010]

its does on the email indicate its £0.00 so not sure why its now charged to my account?

[PandJ2020]

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@Rachel3010 wrote:

its does on the email indicate its £0.00 so not sure why its now charged to my account?

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If the email is confirmation then go ahead and call Sky to query it.

What quite often happens is when purchasing on your Q box (for example) the price doesn't show £0.00 so going ahead is purchasing at that price.

[Rachel3010]

Thanks, looks like a will need to call. if its an issue with Q then why aren't they dealing with it? must admit though had sky Q for about 3 years & not come across this before.

[caesarome]

@Rachel3010 

Not sure if you are aware but for Sky Store only they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[Rachel3010]

Thanks will check this out.

[PandJ2020]

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@Rachel3010 wrote:

Thanks, looks like a will need to call. if its an issue with Q then why aren't they dealing with it? must admit though had sky Q for about 3 years & not come across this before.

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No, not an issue with Q but purchasing the wrong item...  many have thought they've purchased the free item but selected the wrong one and went ahead and purchased at the displayed price...  (not saying that happened here)

[Rachel3010]

Thanks, I have an email for that movie indicating it was £0.00 I didn't see any other option for that movie

[caesarome]

If the email says £0.00 then there should not have been a charge.

[Rachel3010]

Thanks for everyones help, I called Sky today & hopefully should have a refund in 24-48 hours on my account 🙂