Your selection is unavailable at the moment. Please try again. Code(0805)

[MattG9]

I am getting the above error when trying to play a movie purchased on Sky Store.

I need a resolution.

Matt

[peter-marlow+1966]

Has the payment  gone through  ok ?

[peter-marlow+1966]

Have you had an email to say settle in and enjoy  your  purchase 

[caesarome]

@MattG9 

Is the film Conclave ?

[peter-marlow+1966]

That film i believe is in uhd 

[caesarome]

@peter-marlow+1966 

It isn't just in UHD as it is also in HD, howvere we don't know what film @MattG9 is having issues with at present.

[peter-marlow+1966]

Ok  i thought  may be that was it

[peter-marlow+1966]

I have just Googled the code and apparently  it was spoken about on here back in 2023 it's some sort of fault  with  the purchase 

[MattG9]

The film is Transformers One purchased for my son and I have had an email telling me to settle in and watch it. It was purchased on the 9th April.

[caesarome]

@MattG9 

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[MattG9 · Accepted solution]

Contacted Sky via live chat and they have resolved the issue. Thanks everyone!