Discussion topic: You have no purchases

This message was authored by: Sammim · ‎23 Nov 2021

Trying to watch a movie that have bought from sky store a few years ago. And getting an error message "You have no purchases" I have several on there but none showing I haven't done anything different they were there a few days ago any ideas?

thanks!

This message was authored by: mike+simmonds · ‎23 Nov 2021

Hi @Sammim

If you look here - do you see your movies ?

If so - select "send to box"

https://www.skystore.com/n/mlbm/my-library/my-movies

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: caesarome · ‎23 Nov 2021

If they do not appear via the link that @mike+simmonds has posted then all you can do is to get in touch with Sky Store support for help:

https://www.skystore.com/help/contact-us

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Discussion topic: You have no purchases

You have no purchases

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