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Discussion topic: Wrong sky store purchase

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This message was authored by: Jessie7

Message posted on ‎23 Jun 2025 03:29 PM

Wrong sky store purchase

I have downloaded UHD movie by accident. I only have HD and cannot cancel and redownload in different option. How do I correct this ?

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This message was authored by: Anonymous

Message posted on ‎23 Jun 2025 03:40 PM - last edited: ‎23 Jun 2025 03:43 PM

Re: Wrong sky store purchase

@Jessie7 Provided you haven't pressed play you won't be charged if it was a rental.

 

If it was Buy and Keep you will need to ring Sky and ask them to cancel the order for you. (Or if you pressed play on the rental)

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This message was authored by: caesarome

Message posted on ‎23 Jun 2025 04:36 PM

Re: Wrong sky store purchase

Posted by a Superuser, not a Sky employee. Find out more

@Jessie7 

If it was a rented film then deleted it and delete it again from the deleted folder as doing so should then allow you to download the HD version. It might be worth keeping an eye on your Sky bill even though you shouldn't be billed for it due to not starting to watch it.

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