Discussion topic: Wonka downloaded twice

This message was authored by: Matthkr · ‎31 Jan 2024

Hello

I downloaded wonka from upstairs and my husband did it downstairs so we have downloaded it twice by mistake and paying £40 out extra. Please could we be refunded back on the one we haven't watched. No warning came on to say it we had already downloaded it.

Many thanks Karla

This message was authored by: caesarome · ‎31 Jan 2024

@Matthkr

Did you both select the rental version, the buy and keep version of did one of you rent it and the other select the buy and keep version ?

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This message was authored by: mike+simmonds · ‎31 Jan 2024

I notice @Matthkr that there are two versions of Wonka on Skystore. The regular version and the bonus edition. Perhaps you each bought a different version.

For something like this my suggestion would be that you try a livechat with the Skystore team. Explain what has happened and ask for a goodwill refund of one of them.

Livechat should be open now and until 7.30pm

https://www.skystore.com/n/hcus/help/contact-us

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Discussion topic: Wonka downloaded twice

Wonka downloaded twice

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