Why can’t I rent Conclave?

[Feebs3758]

It's topical, and I thought I'd like to rent Conclave, but when I go to the Sky Store and select it, I get 'Sorry there are currently no programmes of this type available' displayed on screen. What does that mean? Why can't I rent it?

[mike+simmonds]

Hi @Feebs3758 

What platform are you trying to rent it on ?

I have Sky Q and it's certainly available to rent there.

[Feebs3758]

Thanks. I have Sky Q too

[mike+simmonds]

Hi @Feebs3758 

If you search  with the magnifying glass remote icon on your Sky Q box for Conclave, does it appear ? It does for me. 

For me it's just there and available to rent from £4.99 to £6.99 depending on the format you select 

[Feebs3758]

I've been going via Sky Store, then I have the option to 'rent from £3.49'. Conclave appears, but I get the message I mentioned. I've selected other films shown and am offered the option to pay.

[mike+simmonds]

When you say you are going via SkyStore @Feebs3758 

Do you mean Skystore on your Sky Q menu ? 

[Feebs3758]

Yes. Thanks for trying to help!

[Feebs3758]

 

 

[mike+simmonds]

Well I can confirm it's working for me @Feebs3758 

It might be worth trying the "power off at the mains plug, leave it off for a full minute(to allow all the components to fully discharge) then power back on. "

other than that I would try a live chat with the Skystore support team when they next open at 11am Wednesday 

Hope one of those works. 

Here's a link 

https://www.skystore.com/n/hcus/help/contact-us 

[mike+simmonds]

On my Sky Q @Feebs3758 

 

[Feebs3758]

Thanks. Will try live chat tomorrow!

[mike+simmonds]

Do post back to let us know the solution @Feebs3758 

No luck after a power off / power on ?

[Ecb]

Am having the same issue. Did you manage to get yours fixed?

[Scottk25]

I have the same issue tonight. Conclave simply won't play on Sky Store, though I rented it yesterday and still have 24 hours to watch 

[Feebs3758]

Still having the issue. Tried to get onto Live chat today to ask, but 'not available'.