@Shamich - Let's try a software update on your Sky Box:
Press the standby button on your Sky Remote.
Switch off and unplug your Sky box and any other connected devices, such as your TV, at the mains.
Press and hold the backup button on your Sky box.
While still holding down the backup button switch your Sky box back on at the mains.
Continue to press and hold the backup button for up to 30 seconds, until you see all four lights on the front panel of your Sky box turn on, then release.
If all four lights haven’t appeared after 30 seconds, repeat the step.
If the lights have appeared, your box is now in download mode.
It should take between 5-10 minutes to download the software. Do not turn off your Sky box or try to watch Sky TV during this time.
When the download has finished, the box will switch to standby.
Wait at least 3 minutes, then press sky on your Sky remote to switch your Sky box back on.
Try searching for the film again once you have done this & let me know if it shows as free.
