Why can’t I download my free sky vip movie

[caesarome]

I would contact the support team at Sky Store so they can look into this for you:

https://www.skystore.com/help/contact-us

[Shamich]

@AimeeLou031  all done but no change 🙄

[Shamich]

@eskdale18  didn't work for me...

[karenclash]

have the jumanji offer found it but my skyHD box wont download it "you cannot record or download this progamme" shows it as pending?

[caesarome]

You will need to contact Sky Store support about this @karenclash so they can fix it for you:

https://www.skystore.com/help/contact-us

When fixed make sure you download Jumangi: Welcome to the Jungle  as this is the free film and not the newer film - The Next Level.

[eskdale18]

All sorted, thank you 

[radgie]

I had a text with a £20 deliveroo voucher but they don't deliver to my area so if anyone wants the code let me know!

[david+craner]

have a sky q box 

[caesarome]

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@david+craner wrote:

have a sky q box 

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Do you have a question @david+craner ?

[Becky+wilko]

Hi, i am having the same offer

 Skyvip offering free casper movie, pin accepted then tells me to check as my account is not accepting of this offer or something. 

[caesarome]

@Becky+wilko 

This is an easy fix for the Sky team as it is a very common issue. 

So I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us