We rented wicked

[John+B+72]

We rented wicked last Saturday it was for the week and has already disappeared. We can not find it anywhere. We purchased for our daughter for her birthday and we only watched half of it saving the rest but it has vanished. 

[nigea99]

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@John+B+72 wrote:

We rented wicked last Saturday it was for the week and has already disappeared. We can not find it anywhere. We purchased for our daughter for her birthday and we only watched half of it saving the rest but it has vanished. 

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hi @John+B+72 

As I understand it,  unfortunately, once you start to watch a rental you only have 48 hours to watch it.

https://www.sky.com/help/articles/sky-store-top-help

[caesarome]

@John+B+72 

@nigea99 is correct, you have 7 days to start watching it but once you do this changes to 48 hours.

[mike+simmonds]

Hi @John+B+72 

Although they closed at 7.30pm, the Skystore support team are open next at 11am tomorrow 

It might possibly be worth you trying their livechat to ask if they are able to offer you a goodwill rental. 

Although when you look at the terms and conditions, the 48 hour rule mentioned by the others is quite clear, we often hear of customers who feel the rule isn't displayed prominently enough. 

it can't do any harm to ask.  Here's a link if you decide you want to try 

https://www.skystore.com/n/hcus/help/contact-us