We left sky and all the movies we purchased have dissapeared from sky store except one

[jim090664]

We recently left sky as we cant afford it at the moment and now all the movies we purchased through sky have dissapeared except one

[mike+simmonds · Accepted solution]

Morning @jim090664 

When a customer leaves Sky they are still entitled to view movies they have bought under "buy and keep" through Sky store 

typically though the Skystore team have to make an adjustment to the account for this to happen. We have heard this referred to as a "Sky store only" account

There is a Skystore live chat which opens at 11 am and they should be able to help you with this if you explain what has happened. This is a link for them 

https://www.skystore.com/n/hcus/help/contact-us 

[jim090664]

In the middle of trying that thogh seems to be a long process and cant understand why all movies have dissappered except one.....weird.

[mike+simmonds]

Weird indeed @jim090664 

You would have thought it would be all or none ?

hope you get it fixed though. Let us know what they say and it might be helpful to others. 

[jim090664]

Seems im getting sent round in circles, but its what ive come to except from sky

[jim090664]

Finally got a real person on luve chat and all is sorted now

[mike+simmonds]

Good news @jim090664 and good perseverance 🙂

Did they clarify the problem and explain why one movie was showing and the others were not ? 

[jim090664]

No but it did all happen after we left sky....just glad i got them back

[Exiled-in-HH]

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@mike+simmonds wrote:

Weird indeed @jim090664 

You would have thought it would be all or none ?

hope you get it fixed though. Let us know what they say and it might be helpful to others. 

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It depends how they are bought🤔

If bought online they will be in the online Sky Store apps ... if bought on a Sky+, Sky+ HD, or Sky Q box they will require the update😉