We have sky glass and alnot able to purchase film

[Jowil]

We have sky glass and are trying to purchase the new top gun film byt it keeps asking for our card details to be updated. We have checked our account and we pay by direct debit and the only option is to change from direct debit to debit/credit card not add one for purchases.

[caesarome]

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@Jowil wrote:

 We have checked our account and we pay by direct debit 

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Sky Store is independent to your Glass subscription so you will need to provide your payment details so you can be charged for any purchases you make. Is there no option to provide this via the app on Sky Glass ?

[Jowil]

It says the card will be used for monthly payments  ,but we dont want to use a card for monthly payments as that is done with our direct debit. 

[caesarome]

I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us