Is the film showing up on your account via your Sky TV if you are a customer or via your account here:
https://www.skystore.com/n/mlbm/my-library/my-movies
If it is or you want to speak to Sky about this then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
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