0

Discussion topic: Unexpexted error notice when trying to rent fillm

Reply
This message was authored by: Smt

Unexpexted error notice when trying to rent fillm

Used code provided on TV screen to complete login. Next screen on phone asked for my second name. I added it then received a nsge saying 'unexpected error' . Stuck - any advice please. Thank you.

Reply

All Replies

This message was authored by: Greenfingers001

Re: Unexpexted error notice when trying to rent fillm

Posted by a Sky employee

Hi there @Smt , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: Dave348

Re: Unexpexted error notice when trying to rent fillm

I have the same error. Once it asks for my surname, I get the error message and can't complete the order

This message was authored by: caesarome

Re: Unexpexted error notice when trying to rent fillm

Posted by a Superuser, not a Sky employee. Find out more

@Dave348 @Smt 

Make sure your title (Mr, Mrs etc..) and surname is filled in here:


https://www.sky.com/mydetails/sky-id

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply