19 Jan 2025 05:36 PM
I have just downloaded a film on sky store and when playing it, it is using audio description
We don't want audio description on it. We have checked the settings and it is turned off, and it is not playing on any other programmes.
Can you help please?
19 Jan 2025 05:48 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat device are you playing it on @Tanyaw88 ?
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
19 Jan 2025 05:50 PM
Sky stream puck
19 Jan 2025 06:43 PM
Posted by a Superuser, not a Sky employee. Find out more
@Tanyaw88 wrote:Sky stream puck
Thanks @Tanyaw88
I have Sky Q so I can't help you with the fine details of the settings - other than to say it must (99% anyway) be something in the audio or accessibility settings
have you looked in both ?
I've certainly not come across "stuck" audio description on Skystore before
Hopefully some Puck experts will pick up on this thread
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox