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Discussion topic: Unable to deactivate audio description

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This message was authored by Tanyaw88 This message was authored by: Tanyaw88

Unable to deactivate audio description

I have just downloaded a film on sky store and when playing it, it is using audio description 

 

We don't want audio description on it. We have checked the settings and it is turned off, and it is not playing on any other programmes.

 

Can you help please? 

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This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Unable to deactivate audio description

Posted by a Superuser, not a Sky employee. Find out more

What device are you playing it on @Tanyaw88 ?

 

 

 

 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

Tanyaw88
Topic Author
This message was authored by Tanyaw88 This message was authored by: Tanyaw88

Re: Unable to deactivate audio description

Sky stream puck 

This message was authored by mike+simmonds This message was authored by: mike+simmonds

Re: Unable to deactivate audio description

Posted by a Superuser, not a Sky employee. Find out more

@Tanyaw88 wrote:

Sky stream puck 


Thanks @Tanyaw88 

 

I have Sky Q so I can't help you with the fine details of the settings - other than to say it must (99% anyway) be something in the audio or accessibility settings 

 

have you looked in both ? 

 

I've certainly not come across "stuck" audio description on Skystore before 

 

Hopefully some Puck experts will pick up on this thread 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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