Ultra HD purchase. How to cancel

[Caroline52]

I've purchased a film in ultra hd which we don't have. We can't cancel it, or watch it. We can't even purchase again in another format. Help?!!

[oldfella]

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@Caroline52 wrote:

I've purchased a film in ultra hd which we don't have. We can't cancel it, or watch it. We can't even purchase again in another format. Help?!!

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hi @Caroline52 
If this is a rental film then provided you do watch it in any way you will not be charged

[MightyQuinn]

Hi @Caroline52   You need to delete it, then delete it from deleted. You will then be able to download the correct format.