The lost city

[Denneng]

My free movie is still showing on my app on my phone but when I go into the sky store my free movie is not there it's not supposed to expire until 18th feb

[mike+simmonds]

Hi @Denneng 

Are you on Sky Q ?

If you rented it (free) on your phone then you won't be able to view that rental on your Sky Q box. 

to view on Sky Q you need to rent it (for free) on Sky Q. Will it allow you to do that now ? 

[caesarome]

@Denneng 

If it is a rented film and it is on your Sky Q box them the expiry date changes once you start to view it because you then have 48 hours to watch it as many times as you want.

[CSH123456]

Did you ever get it?   I saw it offered on the Sky app for free, went to get it on the Sky Q box and it was there for £0 but I couldn't get it because apparently I had zero credit left and can't purchase anything, I don't know what that was all about as I only ever have the free movies and the movies was free.  I just give up with Sky.

[caesarome]

@CSH123456 

To have the no credit issue fixed all you need to do is to get n touch with Sky.

They have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us