Sky vip welcome gift

[SteveG76]

So I have just found a free movie in my sky app. I clicked on it and sent me an email so say I can claim a free vip welcome gift. But when I got to vip section in skystore.com like or says it's trying to charge full price. Am I doing something wrong? 

[SteveG76]

 

[pjhaahl]

@SteveG76 

You should be able to claim it here or via your Sky Q box

https://www.skystore.com/n/mvse/sky-vip/sky-vip-welcome-gift

If you've only just joined Sky VIP then you might have to wait 4 days.

[SteveG76]

thank you. I have tried both ways and it's not working. I'll give it a few days and try again. 

[caesarome]

For quick reference this is the link to the titles:

https://www.skystore.com/n/mvse/all-offers/sky-vip-welcome-gift

As stated you might need to wait for 4 days before they show as £0.00 and if they don't after that then all you can do is to contact the Sky Store support team:

https://www.skystore.com/help/contact-us