Sky vip code doesn't work

[rickmoat65]

Tried to use my sky vip code to get my free HD movie & sky charged me the full amount anyway.

Called sky who said I came through to the wrong department then hung up on me.

Some way to treat sky vip. Anybody else had this problem or can help me get my money back thanks

[MightyQuinn]

Hi @rickmoat65   It sounds like you contacted Sky instead of the Sky Store.

https://www.skystore.com/n/hcus/help/contact-us

[caesarome]

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@rickmoat65 wrote:

Tried to use my sky vip code to get my free HD movie & sky charged me the full amount anyway. 

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Did you get an actual code @rickmoat65 and if so did you redeem it via your online Sky Store account ?

[mike+simmonds]

 

Hi @rickmoat65 

Was this the guide you were sent by Sky in the VIP email ? 

were you able to try the code as in the guide ?

[rickmoat65]

Yes this is the email I got 

[mike+simmonds]

 wrote:

Yes this is the email I got 

and despite doing these things @rickmoat65 you still got charged ? Was it definitely a VIP free movie you chose ?

I would suggest following @MightyQuinn advice and contact the Skystore team when they open (11am)