Morning @Brereton68
On the forum we hear of a lot of messages similar to yours (these are almost always due to your Skystore account not being enabled yet by Sky for transactions)
Sometimes a purchase limit gets reset to £0 (rarely the fault of the customer - seems to be a process issue)
if yours is in this category then the easiest solution is to contact the Skystore team. This is a good link but unfortunately the livechat part isn't open till 11am Monday. You may be able to get through earlier by phone.
https://www.skystore.com/n/hcus/help/contact-us
