@Myra1946
You might want to get in touch with Sky Store support regarding this as it might be as the message says in that your account hasn't been setup for Sky Store purchases, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
