Sky store sign in

[LewisBenson]

Had an email saying I get a free film with sky vip. Then all the films in the list don't come up as £0 assuming because I'm not signed in. Try to sign in it accepts my email and password then asks for my surname. After inputting this and accepting terms and conditions it just comes up with 'an unexpected error occurs.' Also no luck doing it on sky tv as it comes up with nothing about welcome reward on the sky vip app.

[caesarome]

@LewisBenson 

This is a long shot but does your password contain anything that isn't a letter or number ?

[LewisBenson]

Yes it does have a special character, would that stop it working?

[caesarome]

It shouldn't do but to see if it does it might be worth changing it to something that just has letters and numbers to see then what happens:

https://skyid.sky.com/resetpassword/skystore

[MRY16]

I'm also having this problem. Phoned sky to see what the problem was and all they said was 'this is an ongoing issue we are aware of and trying to rectify'.  It has now been over a week and still no solution. 

[caesarome]

@MRY16 

They will generally say that when they don't know how to help so my post above still stands, do you have anything other than a number or letter in your Sky Store login ?

[MRY16]

@caesarome 

I'd read all the discussions with people having the same issue before I phoned sky. Have created a new password with no special characters and still not working. Have tried on a laptop, TV,  phone and downloaded the app. Same issue every time. Might need to phone again if this is their usual reply. Hopefully more luck on my second try.

[caesarome]

@MRY16 

As this is Sky Store related they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

[LewisBenson]

Yeah I changed my password to one without specials and still doesn't work 

[Carl012]

I also have the same issue been with sky a week now and still can't access skystore.

Anyone got theirs sorted out yet? 

[caesarome]

The live chat should be open now @Carl012 so it might be worth contacting them to see what they say.

[Dean67]

I'm getting the same problem - after opening my sky glass TV -  setting it up ✔️✔️ and then movie time 

1st movie for free got to be a bonus 

ho not the one I want to see . 
ok I'll pay - 

now same problem logging in 

I don't understand - it gives you your full name then tells you to type in your last name   Really that's security gone wrong  

any way still don't work  confidence level going to 0 for sky

[mike+simmonds]

Morning @Dean67 

The system uis trying to match your surname to one it holds elsewhere in its records. 

try completing your details in here first including your title (Mr / Mrs etc)

https://www.sky.com/mydetails/sky-id 

then try again in the store

[MRY16]

Use the live chat function and they'll be able to sort. This is how I was able to rectify this issue. 

[Jonathan8865]

This worked for me.  I added my surname and the prefix Mr.  I then tried to sign in and immediately got a text message saying "welcome to Sky Store".  Thank you 🙂