Discussion topic: Sky store purchases unable to play.

This message was authored by: Tino08 · ‎26 Apr 2026

I've cancelled sky tv now sky store won't let me play the movies I have paid for. What can I do??

This message was authored by: mike+simmonds · ‎26 Apr 2026

Hi @Tino08

Often, the Skystore support team can change your former Sky account into a "Skystore only" account.

They open at 11am Monday. The live chat is usually helpful

hope they can help

https://www.skystore.com/n/hcus/help/contact-us

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: caesarome · ‎26 Apr 2026

@Tino08

Once your account has been changed over you will be limited to watch your films on devices other than a Sky Tv platform, so thois like phones and tablets etc.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Sky store purchases unable to play.

Sky store purchases unable to play.

All Replies

Re: Sky store purchases unable to play.

Re: Sky store purchases unable to play.

Was this discussion not helpful?

Search Sky Community

Start a new discussion