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Discussion topic: Sky store purchase that is not working

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This message was authored by: Kingkane

Message posted on ‎20 Mar 2023 11:12 PM

Sky store purchase that is not working

We purchased a movie on sky store and its saying rhat their is a technical issue

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This message was authored by: Daniel0210

Message posted on ‎21 Mar 2023 05:30 AM

Re: Sky store purchase that is not working

Posted by a Superuser, not a Sky employee. Find out more

@Kingkane 

Have a look at this link

https://www.sky.com/help/articles/sky-store 

Also there should be a Sky Store chat available from 1100. 


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This message was authored by: caesarome

Message posted on ‎21 Mar 2023 10:00 AM

Re: Sky store purchase that is not working

Posted by a Superuser, not a Sky employee. Find out more

@Kingkane 

Was it a Buy and Keep film, if so have you tried archiving it then trying again to download and watch it ?

 

If this doesn't work then I would get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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