Discussion topic: Sky store purchase on sky q box not viewable on sky go or sky store app.

This message was authored by: Craigw90 · ‎05 Jan 2025

I have purchased wicked via my sky q box and I am unable to view this on my sky go or sky store app. Can anyone tell me how I can?

This message was authored by: mike+simmonds · ‎05 Jan 2025

Hi @Craigw90

It depends if you have rented it or made a "buy and keep"

if you rent on your Sky Q box then you can only view it on that box

with a buy and keep, you should be able to view it on the Skystore app (if you are logged in with the same SKY ID you use for Sky Q. )

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: Craigw90 · ‎05 Jan 2025

It was a buy and keep but I am not able to see it..

This message was authored by: mike+simmonds · ‎05 Jan 2025

Hi @Craigw90

With a Buy and Keep you won't be able to view it on Sky Go (it doesn't show purchased movies) but definitely you should be able to view it on the Skystore app or on the Skystore com website (as long as you are signed in )

on the website it should show under "My library"

if you are signed in can I suggest, sign out and then sign in again

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: Craigw90 · ‎05 Jan 2025

Hi,

I have tried that to no success, I purchased the movie on Friday..

This message was authored by: mike+simmonds · ‎05 Jan 2025

Hmm @Craigw90

That's really odd.

if you go to the Skystore website,sign in and search exactly the same version of Wicked, (same version / bonus or non bonus/ same definition) (HD I assume) ? does it think you have bought it ?
You should see options inviting you to play it (like this photo)

DON'T buy it again by mistake of course

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: Craigw90 · ‎05 Jan 2025

Nope it gives me the option to buy it.. very confused right now.

This message was authored by: caesarome · ‎05 Jan 2025

@Craigw90

Can you view your other Buy and Keep purchases on the app ?

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This message was authored by: Craigw90 · ‎05 Jan 2025

Yes I can view them all..

This message was authored by: caesarome · ‎05 Jan 2025

All I can suggest you do is to contact the Sky Store support team about this as hopefully they can sort this for you.

They have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

https://www.skystore.com/help/contact-us

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

This message was authored by: mike+simmonds · ‎05 Jan 2025

Hi @Craigw90

Do follow the advice from @caesarome but just wanted to ask, is there any chance at all that by mistake you rented Wicked rather than bought it on your box ?

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: Craigw90 · ‎06 Jan 2025

I 100% bought the bonus feature version.

This message was authored by: mike+simmonds · ‎06 Jan 2025

Thanks for confirming @Craigw90

The Skystore team is open at 11am and as @caesarome suggests, they should be able to advise you what's going on. Very weird though

if you get an answer, would you mind posting back to say what the resolution is.

good luck

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

Discussion topic: Sky store purchase on sky q box not viewable on sky go or sky store app.

Sky store purchase on sky q box not viewable on sky go or sky store app.

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Re: Sky store purchase on sky q box not viewable on sky go or sky store app.

Re: Sky store purchase on sky q box not viewable on sky go or sky store app.

Re: Sky store purchase on sky q box not viewable on sky go or sky store app.

Re: Sky store purchase on sky q box not viewable on sky go or sky store app.

Re: Sky store purchase on sky q box not viewable on sky go or sky store app.

Re: Sky store purchase on sky q box not viewable on sky go or sky store app.

Re: Sky store purchase on sky q box not viewable on sky go or sky store app.

Re: Sky store purchase on sky q box not viewable on sky go or sky store app.

Re: Sky store purchase on sky q box not viewable on sky go or sky store app.

Re: Sky store purchase on sky q box not viewable on sky go or sky store app.

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