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Discussion topic: Sky store purchase missing

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This message was authored by: Griff25

Sky store purchase missing

I purchased a film and had a confirmation email but it's not showing up in my Sky Store 

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This message was authored by: caesarome

Re: Sky store purchase missing

Posted by a Superuser, not a Sky employee. Find out more

@Griff25 

If it was a Buy and Keep film does it allow you to watch it without paying it again if you search for it ?

 

Can you see it here:

https://www.skystore.com/n/mlbm/my-library/my-movies

 

If the answer is no to both of these you might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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