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Discussion topic: Sky store purchase missing
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This message was authored by: Griff25
Message posted on 05 Jan 2026 12:21 PM
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Sky store purchase missing
I purchased a film and had a confirmation email but it's not showing up in my Sky Store
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 05 Jan 2026 12:26 PM
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Re: Sky store purchase missing
If it was a Buy and Keep film does it allow you to watch it without paying it again if you search for it ?
Can you see it here:
https://www.skystore.com/n/mlbm/my-library/my-movies
If the answer is no to both of these you might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:
https://www.skystore.com/help/contact-us
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If you need help please provide as much information as you can
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