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This message was authored by: Shoveit111

Message posted on ‎15 Sep 2026 09:52 AM

Sky store never again

I bought a new tv 

loaded the sky store app 

it did not work 

do I re loaded 

now it says I have 4 devices 

as my tv and I pad are only 2 

the AI that runs everything is rubbish 

nothing can be done 

 

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This message was authored by: mike+simmonds Answer

Message posted on ‎15 Sep 2026 11:02 AM

Re: Sky store never again

Posted by a Superuser, not a Sky employee. Find out more

Hi @Shoveit111 

 

Presumably your TV is an LG and shows as one of your devices. 

when you sign in and look here, do you see 4 different devices ? 


Do you see options to change 1 device this month ?

 

https://www.skystore.com/n/adev/my-account/devices 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎15 Sep 2026 10:06 AM

Re: Sky store never again

Posted by a Superuser, not a Sky employee. Find out more

@Shoveit111 

You might want to get in touch with Sky Store support regarding this, they have a live chat you can use that is available from 11am-7.30pm Monday to Saturday and can be found here:

 

https://www.skystore.com/help/contact-us

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This message was authored by: Shoveit111

Message posted on ‎15 Sep 2026 10:58 AM

Re: Sky store never again

I've tried 

they can't do anything 

never buy a film on sky store is today's lesson 

 

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Superuser
This message was authored by: mike+simmonds Answer

Message posted on ‎15 Sep 2026 11:02 AM

Re: Sky store never again

Posted by a Superuser, not a Sky employee. Find out more

Hi @Shoveit111 

 

Presumably your TV is an LG and shows as one of your devices. 

when you sign in and look here, do you see 4 different devices ? 


Do you see options to change 1 device this month ?

 

https://www.skystore.com/n/adev/my-account/devices 


Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users


Have a look at Maximising the sound quality of your Sky Soundbox

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This message was authored by: Shoveit111

Message posted on ‎15 Sep 2026 11:59 AM

Re: Sky store never again

It's now showing a 1100 error code 

I'll put it down that the film are lost 

too much time has been wasted 

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