Discussion topic: Sky store movie
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Message posted on 10 Jul 2025 04:28 AM
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Sky store movie
I pre-ordered a film which now as been rey and is in my purchases but when I go and press to watch there is no play film to watch it what do I do
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All Replies
Message posted on 10 Jul 2025 08:59 AM
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Re: Sky store movie
Morning @tinaspoon
There are a few different suggestions we can offer depending on the circumstances. Could you give us a bit more background.
Which movie is it, what Sky platform are you viewing in on and is it HD or UHD ?
are you getting an error message ?
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
Message posted on 10 Jul 2025 02:34 PM
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Re: Sky store movie
The film is the fix I have sky glass and I'm diamond it says it's purchased but there is no play film in the next stage just trailer
Message posted on 10 Jul 2025 03:01 PM
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Re: Sky store movie
Hi @tinaspoon
Thanks for the extra time information. I'm not the best to help you with Sky glass queries as that's not a platform I'm used to.
as it's mid afternoon, if you're free, try the live chat for the Skystore support team. They should be able to resolve this for you.
here is a link
https://www.skystore.com/n/hcus/help/contact-us
Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020
Have a look at Sky Store – A quick guide for users
Have a look at Maximising the sound quality of your Sky Soundbox
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