Sky store movie ‘spend limit reached’ error

[Jenfrancozola]

Hi!

We're trying to purchase a film on sky store but getting the error message 'spend limit reached' even though we have never had a spend limit. Is there any way I can amend this in my account? 

thanks so much!

[mike+simmonds]

Hi @Jenfrancozola 

We hear of this error message often on the forum.  It seems that for whatever reason from time to time, user limits become set or reset to £0

Thankfully it's easy to fix, but not until 11am tomorrow when the Skystore live chat reopens. They should be able to agree and set a limit for you.  

Here is a good link and hope it helps 

https://www.skystore.com/n/hcus/help/contact-us 

(excellent user ID by the way 👍)