Sky store download

[Donna149]

Purchased a movie from sky store in uhd by mistake 

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[caesarome]

---

@Donna149 wrote:

Purchased a movie from sky store in uhd by mistake 

---

@Donna149 

Was it a rented film, if so delete it and delete it again from the deleted folder then you should be able to rent the HD version. If it was a Buy and Keep film or you need to talk to Sky you can do so via the chat bubble you have been sent or via the live chat that should open at 11am here:

https://www.skystore.com/help/contact-us

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.