Sky store app not working

[Bex928]

I've brought a film and I need the sky store app to watch it which I downloaded but every time I press on it it just goes back to my Home Screen 

[caesarome]

@Bex928 

What device is this happening on, phone, tablet, Sky Q, Sky Glass, Stream etc ?

[Bex928]

iPhone 17

[mike+simmonds]

Hi @Bex928 

Apologies if you tried this already - but have you tried uninstalling and reinstalling the app ?

another thought - have you already changed your device once in November and the system wants you to wait till December 1st

Have a look here to see if you have a free device slot 

https://www.skystore.com/n/adev/my-account/devices 

[caesarome]

@Bex928 

And this is happening on the Sky Store app you have installed on your mobile ?

[EllieWhittaker]

I am having the exact same issue with the same phone brand new iPhone 17 - I have tried uninstalling and every time I go to log in it throws me out back to the main screen of my iPhone 

[lxc2171]

I am having the same issue with my iPhone 15. I haven't used the app for a while and I have just noticed that I was signed out. Like you when I try to sign in the app crashes. I have also tried uninstalling and reinstalling the app but still have the same problem. 
I have checked on skystore.com and my iPad is the only device showing as registered. 
I am hoping that someone will be able to assist us.