Sky q enable purchases

[Mike+J1974]

This programme cant be purchased at the moment as your account is not enabled for purchases?

[caesarome · Accepted solution]

This is something you will have to contact the Sky Store support team about so they can enable your account, there a few ways to do this as you can see here:

https://www.skystore.com/help/contact-us

[CharlyO]

Did you ever get this resolved? As sky seem stumped and can't tell me why it doing this even the I have credit on my sky store 🙄😭 

[caesarome]

What is happening @CharlyO , are you saying you are seeing a message saying that your account isn't enbled for Sky Store purchases, if so the Sky Store support team should be able to fix this for you:

https://www.skystore.com/help/contact-us

[Rabgib]

Viewing card needs paired. 

Try ... Home .. settings.... system info...  Viewing card.... click set up.

If this doesn't work contact sky store support 

[mike+simmonds]

Hi @CharlyO 

If you have credit on your Skystore account this is completely separate to buying / renting something on your Sky box. You can only spend Skystore credit online. 

If you use your credit online to buy and keep a movie you can send that purchase to your sky box - but not with anything you rent online 

As @caesarome suggests - if you are looking to spend from your box- you need the Skystore team to enable that for you 

https://www.skystore.com/n/hcus/help/contact-us 

[caesarome]

@mike+simmonds 

I should imagine that the member has got this fixed now, look at the date of the post !

[mike+simmonds]

Ha - yes @caesarome 

I'm sure you're right.

I was on my phone when the Jan 20th post appeared and didn't see the earlier date. 

[mdb82]

We are talking about Sky right, no need to assume that's the case.

[caesarome]

Sorry @mdb82 but I don't understand your post, this is a Sky forum where people try to help each other so do you have an issue with your Sky Store purchases ?

[Yellowpepper78]

Thank you. I am a new customer and have been trying to get the free VIP movie for days. And could NOT figure out how to enable my sky Q box for purchasing. Been through every setting on the box, but to no avail.

Doing the Viewing Card thing has sorted it. 

Thank you, VERY MUCH!! it was begiyto drove me crazy.

[Sannah+jabeen]

That does not work

[mike+simmonds]

Hi @Sannah+jabeen 

Can you clarify what problem you are experiencing. 

[caesarome]

@Sannah+jabeen 

Those links are working for me so if they are not for you try calling Sky instead:

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home