Sky Store purchases not showing on Sky Q box

[kevin83]

I went to purchase a film on my Sky q box but I was unable to do so as it said there was an issue so I visited the Sky Store website and purchased the fim there and sent the film to my box.

I then discovered my box claimed there was no internet connection when I go to the purchases tab (I'm guessing this is the issue why I couldnt purchase the film via my box), I've checked the connection and my sky q box is connected to the internet, netflix etc all work fine. I tried turn my sky box off\on, reset the wifi connection on the box and reset my internet connection. 

Everything else in my house connects to the internet even my sky q box, but it doesnt want to connect to sky store. Any ideas?

[mike+simmonds]

Morning @kevin83 

Your logic that if your streaming apps works that your box must be connected to the internet seems pretty good to me 

If you've done a "power off at the mains plug for at least a minute" (the minute is important) on your Sky Q box, I'd try a livechat with the Skystore team here - see if they have come across this 

https://www.skystore.com/n/hcus/help/contact-us 

[Kevin+j+v]

Mines been the same since about 6 o'clock or so, purchases show up on phone but when I choose my purchases on sky q box it keeps telling me to check broadband connection.

must be a fault at their end

[Ms+Heede]

I have the same probkem

[ryanjmurray1987]

I have the same problem must be on sky's end then. Went to reset connection to internet and the box said signal is good.

[Kevin+j+v]

Same here

[viks76]

Same here

[Ear]

Same on my sky HD box too 

[Kevin+j+v]

Mine is working fine as of now, I hope it stays that way as I have a day off work and want to catch up on some films.

I knew I should have bought the physical disc, this is always the risk with digital.

[viks76]

Just checked mine it's working again x 

[Kevin+j+v]

Mine has stopped working again....

im getting sick of this, I've bought something that is now not available to me for nearly 24 hours😡

[Ms+Heede]

Still not working here

[YolkFolkPrince]

Mnes been coming on and off all last evening and this morning, currently off but there does seem to be work going on in 4 boroughs on service status page.

All my other services are working just not sky store 

[viks76]

Mines gone back off again now 

[Kevin+j+v]

Just phoned sky and they are not aware of a problem but when the lady tried it on her box it wasn't working either.

she is going to raise it with the technicians and phone me back.