Discussion topic: Sky Store purchase cancellation

This message was authored by: saxo28 · ‎01 Mar 2021

I purchased Despicable Me because I thought it was free through our Sky VIP rewards. However, I have just noticed that I have been charged. I havent downloaded the movie yet and would like to cancel the transaction - any way of doing this?

This message was authored by: mike+simmonds · ‎01 Mar 2021

Hi @saxo28

Best way is to chat to the Skystore team here

https://www.skystore.com/n/hcus/help/contact-us

As this is a buy and keep (rather than a rental) you will be charged even if you don't start to view it - so best chat to Skystore to ask if they will resolve this for you

Sky customer since 1989.
Sky Q 2TB main box
LG CX6LA from 2020

Have a look at Sky Store – A quick guide for users

Have a look at Maximising the sound quality of your Sky Soundbox

This message was authored by: saxo28 · ‎01 Mar 2021

thank you thats great

Discussion topic: Sky Store purchase cancellation

Sky Store purchase cancellation

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