Sky Store Purchases Not Showing

[mstron10]

Hi

I made a number of purchases when using my Sky Q Box of films.  I then cancelled my Sky Account, however have now tried logging onto my Sky Store Purchases through my LG Smart TV which worked perfectly fine a week ago, but now I can only see 4 of my purchases (should be over 10).  I've logged onto the Sky Store website and have the same issue.

Any idea why I can't see the rest of the films that I have purchased?

Many thanks
Martin

[mike+simmonds]

Morning @mstron10 

There have been several reports over the last few days of Sky Store purchases not appearing. 

on my LG I've just had a firmware update. My movies are showing ok in my TV. Have you downloaded the update yet - or - perhaps it's the update which has caused your issue ?

I would download the LG firmware if it's available for you - and if the movies are still not there I would live chat with the Skystore team here 

https://www.skystore.com/n/hcus/help/contact-us