Sky Store Purchases - No broadband connection detected.

[Anonymous]

So all my purchases have disappeared from the recording section in my skyQ box under purchases. 

I see the following error: "To see your purchases, you must be connected to broadband. Please check your settings"

• I have reset the Internet connection 
• Checked my broadband, currently connected at 1400 mbps 
• I can download movies from sky cinema 
• I can pause and record tv
• I can launch all applications such as Disney, Netflix etc
• I have reset the sky box and confirmed on my phone app (also connected to the same broadband) that my purchases show

Having gone through all these steps and confirmed the Internet is working fine, I'm still unable to download purchases or view any previous purchases as the error consistently prevents it... has anyone found a resolution to this? 

[Anonymous · Accepted solution]

Update

I changed my Internet connection from wired to wireless and it is now working and displaying everything... not entirely sure why this would make a difference.