Sky Q and website different?

[secretmachines]

Are Sky Store (website) and Sky Store (via Q box) different?

I have credit on my Sky Store account (website), have just purchased a film (via Q box) and have been charged the full £13.99 amount... no credit discounted?

If so, can I cancel/get refunded for my Q box purchase (I haven't started watching)

[caesarome · Accepted solution]

Credit via the Sky Store website can only be used online I'm afraid and not via your Sky Q box.

Regarding a refund I would get in touch with Sky Store support to see what day, they have a live chat you can use that is available from 11am-7.30pm each day and can be found here:

https://www.skystore.com/help/contact-us

[secretmachines]

thanks so much!

how ridiculous that it's not all one central account. I'll see what I can do...